Family Health Center of Kalamazoo (FHC) is a non-profit 501(c)(3) Federally Qualified Health Center serving the citizens of Kalamazoo County. Currently, FHC provides quality health care to some 70,000 historically underserved patients and continues to work to create a “medical home” for families, children, and adults who seek answers to their healthcare needs.
The first floor of the clinic provides a 25-seat dental clinic, offices, reception, registration, and a pharmacy. The dental suite also has space for a future dental lab. The waiting areas at the north (pharmacy) and south (dental clinic) ends of the building provide views of the surrounding area and include a three-story atrium with geometric lighting and ample, modern seating with a contemporary aesthetic.
The second floor is home to a family health clinic, including pediatrics, with 24 exam rooms, central registration and contemporary waiting areas, lab collection, and offices. The waiting areas on this floor overlook the atrium on the first floor.
The CSM Group team demonstrated the highest level of customer service with both words and actions, such that we felt like FHC was the one and only customer that mattered every minute of the day. The CSM Group team took care of the FHC team with dignity and respect, took the time to ensure that we understood the various activities before, during, and after the project, and truly treated FHC as partners, resulting in the most successful project on the north side of Kalamazoo.