CSM Brand Contract
with Architects

Our brand is not simply our logo, corporate identity or tag line. It's what we do, not what we have. It's something felt, not just seen. It's what we deliver everyday through actions, conversations and decisions. The CSM Group brand is all about building owners' trust. The brand contract is our set of standards that guide our actions with building owners, architects, contractors, and everyone we encounter inside and outside the business to help us deliver CSM Group's brand promise, everyday.

Respect the architect's vision for the project. Work with the architect to identify opportunities to save time or money without compromising the architect's vision. Review and discuss proposed changes with the architect up front so recommendations to the owner carry, where possible, the support of both constituencies. Work with the architect as early as possible and as often as necessary to provide a seamless process. Review plans thoroughly; never let a problem get to the field. Never make assumptions based on the architect's drawings or details. Ask the architect before proceeding. Always keep the architect informed and "in the loop." Respond promptly to the architect's inquiries. Uphold the integrity of the relationship. If problems arise, work collaboratively to solve them for the architect and owner. Deliver what we promise; never make a promise we can't deliver. Do everything to uphold the trust owners have placed in our people and our company. Refer business to the architect when opportunities arise.